Our Commitment to Your Satisfaction
At Karen Kane Store, we believe that sophistication extends beyond our fashion collections to every aspect of your shopping experience. We understand that finding the perfect fit is essential, which is why we’ve created a streamlined returns and exchanges process that reflects our commitment to your complete satisfaction.
Return & Exchange Timeframe
We gladly accept returns and exchanges for eligible items within 15 days of your receipt date. To initiate a return or exchange, please follow the detailed process below.
Step-by-Step Return Process
- Initiate Your Request: Contact our customer service team at [email protected] within the 15-day return window using the template provided below.
- Receive Authorization: Our team will respond within 1-2 business days with your Return Authorization Number and detailed instructions.
- Package Your Items: Carefully repackage the items in their original condition with all tags attached. Include the original packing slip.
- Ship Your Return: Send your package to our returns center at:
Karen Kane Store Returns
29 Church Street
Easthampton, US 01027 - Track Your Return: Keep your shipping tracking number for reference. We recommend using a trackable shipping service.
Exchange Process
For exchanges, please indicate your preferred alternative size or item in your return request. If the exchange item is of higher value, you’ll be charged the difference. For lower-value exchanges, we’ll refund the difference to your original payment method.
Refund Information
Once we receive and process your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: Customers are responsible for return shipping costs; we cover shipping for exchange items sent to you
Important Exceptions
To maintain the quality and integrity of our collections, the following items are final sale and cannot be returned or exchanged:
- Turquoise Jewelry (due to the delicate nature of turquoise stones and specialized craftsmanship)
- Hats (for hygiene reasons)
- Items marked as “Final Sale” or “Clearance”
- Items without original tags or showing signs of wear
- Personalized or altered items
Return Request Template
Please use the following template when contacting us about returns or exchanges:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Karen Kane Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange:
- [Item Name], [Size], [Color] – [Reason for Return/Exchange]
- [Add additional items as needed]
For Exchanges: I would like to exchange for [Item Name], [Size], [Color]
Preferred Resolution: [Refund/Exchange]
Please provide the Return Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Need Assistance?
Our dedicated customer service team is here to help with any questions about returns, exchanges, or your shopping experience. Contact us at:
Email: [email protected]
Response Time: 1-2 business days
We’re committed to resolving any concerns with the same care and attention to detail we devote to crafting our elegant collections.